Certificate II in Retail Services | SIR20216

Want a career in retail?

Course Description

Get started in retail with a Certificate II in Retail Services SIR20216 

This course will give you a range of job skills essential for working in a service environment including communication, advising on products and services, identifying and responding to security risks, using point-of-sale procedures as well as using social media and on line tools. You’ll be able to confidently engage with customers and help them choose different products and services.

On successful completion of the course, participants will receive a Certificate II in Retail Services SIR20216

Core Units: 12 units (7 core, 5 elective)
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety

SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXSLS002 Follow point-of-sale procedures
SIRXIND004 Plan a career in the retail industry
SIRXOSM003 Use social media and on line tools


$0-$1,050* This training is subsidised by the NSW Government. Please call us for more information (Full fee $3,500)


Date Duration Class Times Location
Express Your Interest Contact Us for Start Dates 10 hours Mon & Wed 1 - 6pm Kiama Campus